Customer Service Representative Personal Lines


  • Establish and maintain producer and client confidence
  • Individual performance and team work contribution to achieve maximum unit productivity without errors and omissions

Essential Job Functions

Customer Service/Unit Functions:

  • Complete new business quotes for prospective clients
  • Complete renewal remarket quotes
  • Issue evidences of insurance, auto I.D. cards
  • Process endorsements, mortgage changes, and policy updates
  • When received, check endorsements for accuracy and forward to insured
  • Assist Account Executive as needed
  • Enter applications and/or schedules in AMS
  • Activity (suspense) documentation and follow-up


Account Services:

  • Review accounts and pull documents for quoting
  • Confirm coverages for banks

Other Duties

  • Be available for possible cross-training
  • Handle special projects as assigned


  • Training in INS-21, 22, and 23 courses or beyond is helpful
  • Insurance license (Required)


  • Creative thinking, problem-solving
  • Organization
  • Ability to handle stress, meet deadlines
  • Ability to handle multiple tasks
  • Good interpersonal skills
  • Ability to take directions


  • Computer literacy
  • AMS proficient
  • Basic knowledge word processing (MS Word)
  • Scanner

Employee Benefits

  • Benefits begin after 30 days employment and 1st of the following month (Medical, Dental, Vision, Short-Term Disability, Flexible Spending Account (Medical/Dependent Care), Health Savings Account, Voluntary Life, and additional Voluntary Insurance options
  • Agency pays $50,000 of Life insurance, Long-Term Disability & AD&D per employee
  • Agency matches 50% up to 4% in 401(k)
  • Paid Time Off (PTO) can be used after 30 days of employment (1-5 years 16 days, 6-9 years 19 days, 10+ years 23 days)
  • Flex Fridays (26 Fridays per year - every other Friday off) begins after 90 days of employment
  • Holidays (9 paid per year) plus additional Office Closures
  • Employee Assistant Program (EAP)
  • Flexibility – Great work/life balance

Career Inquiry

Thank you for your interest in a career with Eagan Insurance Agency. Please submit your information below.

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